If the reports are to be believed only a mere 1 in 10 Singaporeans are unhappy with the standard of graciousness and CNA goes as far as making it sound as if the other 9 declared that they were happy. But in actual fact, the survey conducted by don't-know-who which was commissioned by the Singapore Kindness Movement, polled only 502 Singaporeans (nationality by whose definition?) and only half of them actually said they were happy. So, apart from the 50-odd folks who plainly said they were unhappy, there were about 200 who DID NOT SAY whether they were happy or unhappy.
So it is misleading to suggest '90% are happy', isn't it? Once again, we get a lesson in how to have fun with statistics by using a sample size that is 0.0125% of the population and making incredible assumptions to make an erronous sweeping statement.
The reports also indicate that those polled ranked Singapore fifth in a list but stops short of letting us know exactly how many were in the list of choices. For a 500-respondent survey, I wouldn't be surprised if the list only had 5 options to begin with - i.e. Singapore is placed last! Let's see if more information comes along - perhaps the Singapore Kindness Movement will publish the exact/full survey findings on its website (Note: link may be broken/down).